What to expect at every stage: registering interest, viewing, applying, referencing, signing, moving in, living in the property, and the end of the tenancy. No jargon, no fees we're not allowed to charge, and a small lettings team you can talk to directly.
01
Tell us what you're looking for and we'll be in touch when a match appears, often before it lists on Rightmove.
02
Once you've found a home you'd like to see, we'll arrange a viewing at a time that suits.
03
If the property feels right, the next step is an online application and a holding deposit.
04
A standard process. Straightforward if you have your documents to hand, slower if you're waiting for things from former landlords or employers.
05
From 1 May 2026 every new tenancy is an assured periodic tenancy from day one. No fixed term, but also no Section 21 'no fault' eviction.
06
First and only month's rent is cleared in our client account before we hand over keys.
07
Most tenancies run quietly. When something does come up, we want it to be easy for you to tell us.
08
When you decide to move on, we want the handover to be as straightforward as the move in was.
Three things, in sequence: a holding deposit of one week's rent when your application is accepted (this counts towards your first month's rent), then on the day of signing the security deposit (typically five weeks' rent), the first month's rent, and any pro rata rent if you're moving in mid month. There are no admin fees, referencing fees, or check in fees; the Tenant Fees Act 2019 made these illegal.
Photo ID (passport or driving licence), proof of right to rent (passport, BRP, or share code from the government's online checking service), three months' bank statements or payslips, your most recent P60 if employed (or three years of accounts/SA302 if self employed), and contact details for landlords of any rental in the past three years. Have these ready and referencing typically takes 3 to 5 working days.
Most of our landlords are open to a well behaved pet in writing. Under the Renters' Rights Act 2026, a landlord can no longer unreasonably refuse a tenant's written pet request, though they may require pet insurance as a condition. Tell us about the pet on your application, including breed, age and any history, and we'll talk to the landlord on your behalf.
The holding deposit (one week's rent) reserves the property while we reference you, and is offset against your first month's rent if the let proceeds. The security deposit (capped at five weeks' rent for rents under £50,000 a year) is held in the DPS Custodial Scheme throughout the tenancy as security against unpaid rent or damage, and returned at the end of the tenancy (less any agreed deductions). The two are separate.
Only if your referencing comes back as 'requires guarantor', usually because your income doesn't meet the affordability threshold (rent 30% or less of gross annual income), or because you have limited UK rental history. A guarantor is typically a parent or close family member who agrees to pay if you can't. We'll tell you in writing as soon as referencing returns so there are no surprises.
Under the new assured periodic regime (from 1 May 2026), you can end the tenancy at any point by giving two months' written notice; there is no fixed term to break. For tenancies that began before 1 May 2026 on a fixed term, an early exit would normally require landlord agreement and could include a charge for remarketing and any rent void; we negotiate this on your behalf where we can.
Your landlord is responsible for the structure of the property, the exterior, fixed installations (heating, plumbing, gas, electrical), and major appliances they supplied. You're responsible for minor day to day items (changing light bulbs, gardens being kept tidy, keeping the property warm enough to avoid frozen pipes). When in doubt, report it; we'd rather work out who pays after we know what's wrong than have a small issue become a big one.
You can refer the dispute to the DPS Alternative Dispute Resolution Service, a free, independent adjudication carried out by a trained DPS adjudicator. They review the inventory, the check out report, photographs, and both parties' submissions, and make a binding decision. The disputed portion of the deposit is held by the DPS until the decision is made; the undisputed portion is released to you straight away.
Yes, but only once every twelve months and only via a Section 13 notice giving you at least two months' written notice of the proposed new rent. You can challenge an increase you consider above market at the First tier Tribunal, which sets the rent that will apply.
Register your requirements and we'll be in touch when something matches, often before it hits the portals. There's never a charge to register or to be on our applicant list.
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